Customer Service

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business outsourcing needs

Customer service is a comprehensive one and comes under the valuable tailored plans of Big Outsource. We offer competent Customer Care Center Services from small to medium businesses as well as the large corporate sectors since its foundation way back in 2014.

Big Outsource provides experienced staff members that are well-versed and trained in all aspects of Customer Support, Service, and Care. Aside from your outsourced staff, you will also receive support from our Management Team which consists of professionals with 40+ years of experience in handling offshore support operations.

All staff members deployed onto various support projects by Big Outsource are trained in all aspects of providing world-class customer service. Areas that the staff members are trained on would be:

  • Industry and Product Knowledge
  • Communications and Culture (UK, US, and AU)
  • Escalations
  • Billing and Payment
  • Upselling and Cross-selling

The services we provide to our partner companies may seem similar in nature, but they differ in terms of the approach that we provide to the unique challenges faced by our partners. With this personalized approach, our list of clients grows larger each year. The services that we provide under Customer Service are the following:

  • Tier 1 – 3 Technical Support and Help Desk Services
  • Multi-channel Customer Support
  • Multi-channel Reservations and Guest Assistance
  • Inquiry Handling
  • Order Taking, Management, and Processing
  • Inbound Inquiry Handling and Customer Problem Resolution
  • Inbound Answering Services

As one of the core services that Big Outsource provides, we understand that Customers are not just “Customers” but valuable assets and stakeholders in any business. Without customers, there can be no business. That is why having your own Customer Service department that is focused on making sure that customer inquiries and concerns are well taken care of is key to maintaining good business standing and positive cash flow.

Why Choose Big Outsource?

Big Outsource has been providing its Customer Support Services to a wide array of companies in various industries since its inception. We have and currently are working with companies in the following industries:

  • Hospitality, Travel, and Tourism
  • Short-Term Property Management
  • Software-as-a-Service
  • Document and Data Procurement
  • Medical and Dental Offices and Clinics
  • Real Estate Firms
  • Legal Firms
  • e-Learning and Education
  • e-Commerce
  • Finance and Accounting
  • Healthcare Staffing and Recruitment
  • e-Procurement and Purchasing
  • Utility Services
  • Marketing Services
  • Retail

By working with companies in the industries mentioned above, we were able to come up with a holistic yet unique approach to providing Customer Service.

In choosing Big Outsource as your outsourcing partner, you will be provided with high-quality customer service ensuring that your customers would be properly attended to and that all customer concerns or questions will be handled in a warm and welcoming yet professional manner. Not only that, our Management Team with experience spanning over 20+ years in the BPO industry handling your outsourced Customer Service Team, outsourcing with Big Outsource doesn’t feel like outsourcing but rather having an extension of your office offshore.

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