3 Benefits of Outsourcing After-Hours Answering Service
Maximizing business opportunities is one thing that small to large business owners consider paramount to generate sizeable revenues and retain customers. There are so many factors that could lead to businesses losing these opportunities, such as slow contact center that could lead to frustrated customers.
Hence it is important to consider having a call support not only during your day to day operations but also after you close down for the day. Admit that it is not only during peak hours or seasons you need quite a reinforcement to your full time staff who work during normal business hours.
Calls missed during after-office hours and calls improperly handled during peak hours are a no-no when it comes to running business that involves sales especially to customers. Thanks to the availability of call outsourcing services because you can now avail from these companies after hours call answering service to ensure that there are full time staff who your clients can call even after your business closes for the day.
Why Outsource After Office Hours Answering Service
Many companies outsource in Philippine BPO companies today due to their growing customer base and for practical reasons – it is cost effective to outsource to a high-value talent from Manila, Cebu or San Pablo, Laguna than pay a local talent I their countries.
And one of the most often outsourced customer services is this, which can take away from you the routinary and non-core side of your business, namely handling call overflows with ease.
With an After-Office Hours Service, you can experience business improvements across all fronts. Notwithstanding the shapes and size of your company, using this call center operations service can have a huge impact in giving a satisfying customer service experience to your customers.
Here are the top three known advantages that you can get from outsourcing this service:
- Customer Satisfaction Rating Will Increase. For companies projecting that they are professional and client-focused brand, it helps that all incoming customer calls are managed well. One sign that the customers are satisfied with the call support is the rate returning customers are peaking. Creating and maintaining a client-centered brand image is crucial as it helps stamp a very positive impression to your clients. Ensuring this to be correct in the minds of your customers can help increase customer satisfaction. When you have satisfied customers, the direct result is returning customers. And we all know what returning customers guarantee right?
- Operating Cost is Lowered. Outsourcing this component of your call support can help trim the expenses attached in running a business. You can then lower the amount you invest in more equipment, cash you allot for salaries of additional employees, training, headhunting and other related facility costs. An outsourcing company in the Philippines can handle all your after-hours support needs at a low price.
- Higher Sales and Profits. Through outsourcing an After-hours Support, your company can have someone handle your customer management 24/7, even on public holidays. Once you reach all your prospective and loyal customers, you are assured with improved profitability and revenue growth. Your company can avail of this service through Big Outsource After-hours Support solution.
After-Hours Answering Service vs. After Hours Voice Mail Answering Service
The main difference between the two outsourced services lies in what they use in responding to the after hour call operations support needed by their clients. An After Hours Answering Service ensures that there is a live person – even outsourced – dedicated to work after the full time staff during normal business hours sign off in a day.
Meanwhile, an after hours support that relies on voice mails to take messages or uses call agent avatars to dispatch messages received from your clients to your company’s staff does not provide a personalized way of answering and processing the importance of calls. Who anyway still wants to talk to avatars or automated systems?
You will notice the tremendous benefits you gain out of replacing the old system of allowing your customers to merely leave messages for you through voicemails. In fact, should you shift to the use of after-hours answering service with live person, there is no doubt your customers will notice the huge difference – in turn, bringing in sales growth for the change.
Why Choose Big Outsource?
Big Outsource, a leading call center outsourcing company based in San Pablo, Laguna, can help companies of all shapes and sizes with after hours call center support needs. For nearly a decade in this business, it helps proactive businesses ensure all their customer calls are attended to earnestly. Outsourcing this service can help enhance your brand reputation across all fronts of business.
When you sign up for After-Hours Answering Service with Big Outsource, we will ensure that you are provided with customizable template that our live operators can use to reply or answer your customers, what information you would like your outsourced call center agent to gather and collet, and how you want the information delivered to you.
You can also depend on us to classify whether the calls received after hours are routine or urgent messages that calls for immediate forwarding to your company on how to handle the message.
Through the years, Big Outsource customers have experienced top of the line call center outsourcing services. The location of your customers is not an issue since we have thoroughly invested in high-end call center operation platforms that can meet customers’ after hours inbound and outbound call answering channels with your very own customers or other constituents in the business.
As our valued customers, you can leverage our call operations expertise and multi-channel platforms to help manage your after hours customer handling and customer technical support anytime of the day. Concerning our staff expertise, Big Outsource ensures that it hires the best talent around – competent, professional and trained in customer service best practices.
Big Outsource also ensures that its services are scalable to your clients’ after hours call support requirements. We are aware that change is inevitable when your company is reaching its business objectives and sales targets. For its part, Big Outsource makes sure it invests in sophisticated technologies and equipment to support the requirements from our headquarters of your outsourced after hours call support services.
Lastly, the Big Outsource after hours call support services are reasonably priced and very friendly to our clients’ outsourcing requirements for a 24/7 hour services, from handling order taking, inbound and outbound customer and sales calls and others.
Usually, our clients from a wide variety of industries avail of our After-Hours Support Services whenever they need support once they close their businesses daily. Some of our clients are lawyers, medical professionals, real estate and property management companies, trade service firms, and retail companies, among many other business categories.
With an After-Hours Call Support from Big Outsource, you will never miss an important call from your customers.