You launched your website. You opened a chat line. You introduced your email. You announced your 800 number. All these are great starts in reaching out to your customer. Also, a meaningful way to give a great brand experience.
Interacting with your customer across all channels is a 24-hour-a-day affair. But simply interacting is not what the call center business is all about. Every response expresses your care. In exchange, you’ll have customers who are satisfied and loyal to your brand.
That’s why at Big Outsource, our expertise goes beyond our call center agents talk to your customers. Our agents are trained to speak and recreate the brand experience you want for your customers across all channels.
By outsourcing with us, you can leave to us the demanding roles of interacting with your customer without diminishing your brand values. We have the experience in delivering multichannel services to ensure performance is delivered at a premium yet affordable pricing.
If you’re a startup, operating your own multichannel service is difficult to keep. Being big is also not making everything smooth for your success. Which is why small and big businesses are outsourcing call center these days to take advantage of the benefits.
Thus, we’re more than a BPO company with call center outsourcing as a service. We go the extra mile to take care of the brand you worked so hard to create. Then we promote brand loyalty among your customers because that’s what drives success.
If you’re looking for call center outsourcing partner, talk to us and we’ll show you Big Outsource call center outsourcing is different.
We’ll let you know how our state-of-the-art technology, customizable call center outsourcing services, and high-value call center agents can help provide you with premium, highest quality services.
The Big Outsource Difference
Not very seldom did we hear stories of companies not aware they’re doing things detrimental to their business processes. Nor we’re ignorant of tales of companies – under the wrong impression that customer service should be least of their worries – sacrifice customer relationships in the process.
Whatever excuse others may present to argue against the need for customer service, it is and will always be imperative to ensure customer relationship to succeed in today’s demanding business landscape. And outsourcing call center services is the answer most companies outsourcing at Big Outsource realize solves many of their woes.
By outsourcing your call center tasks, you earn more time to refocus and optimize your capabilities. At Big Outsource, we go the extra mile crafting solutions that will make a difference. And understanding your business needs is just one of the things we do.
Here now is a couple of ways that makes Big Outsource unique versus other contact centers offering outsourcing services.
High-Value Talent, With Big Abilities. The business of call center is highly-competitive. Interacting with customers is one aspect that should be handled with great care. Hence, hiring call center personnel with big abilities is a must.
At Big Outsource, we take pains looking for experienced, specialized, world-class talent. We adopt a stringent recruitment model to select the best talent. Trainings are also provided to improve performance in handling calls, sales leads generation and telemarketing, among other skills.
Armed with expert eyes to see both the big picture and to drill down to the tiniest detail, Big Outsource call center personnel are empowered to respond quickly to critical concern. Our agents have the capabilities to extend and recreate the brand experience for your customers.
Call Center Outsourcing Service, Wide-Range and Customized. We offer a comprehensive suite of call center outsourcing services, spanning technical support to inbound sales. To meet different specific customer service requirements, our services are very customizable and flexible.
In training our personnel, we orient them about your products, services, corporate culture and the deeper allure of your brand. So that in effect, genuine interaction between you and your customers communicate your brand well.
By outsourcing with Big Outsource your call center needs, you’ll have a close partner whose commitment extends behind the scenes to ensure you’re getting the most out of your call center outsourcing investment.
Call Center Technology and Quality Assurance. Our technological prowess is just one of the many compelling reasons companies turn to Big Outsource for help. To grow their business, our partner leverage our technology and expertise in seizing superb call center solutions with proven results.
Coupled with a quality assurance system, we employ innovative technology into our call center services that will help us improve the quality of each call, response speed, and deliver enhanced cost-effeciencies in all levels of customer interaction.
We also have finely-tuned quality assurance programs to ensure Big Outsource call center agents and line groups respond to customer needs efficiently. Are they interacting with your customers in courteous, educated and professional manner? Our advanced quality assurance monitoring are mounted to keep you informed.
Call Center Outsourcing Services
Customer Care Support. If you want to grow your business, pay attention to pleasing and showing your customer that you care. Even delivering better service is never enough nowadays. Customer service experience must make a strong impact to how yoru brand is perceived by your customer.
Here lies the critical role that customer support plays – delivering superior customer experiences before, during and after a sale – and why companies outsource this service with Big Outsource.
Not only you can leverage world-class personnel from Big Outsource, you’ll also achieve cost effectiveness through our team of reliable and educated agents highly-capable of interacting with your customers.
Beyond being an internal marketing tool, customer support heightens your ability to respond to customer inquiries, suggestions and comments. Your customers can be your own worst enemies when they’re dissatisfied with their interaction with your agent.
When your customers are well-pleased, they can be very effective as brand ambassodors who’ll defend and champion your cause and your brand. No matter what.
Inbound and Outbound Sales. The practice of offering or selling your products or services to customers using multiple channels – including phone, chat and email, text, and social media among many others – is commonly called as telemarketing.
This popular approach of direct selling is part of the marketing or sales programmes of companies has been carried by sales agents. In the business process outsourcing sphere, this has earned a modern moniker – inbound and outbound sales.
Outbound sales is part of our outbound services outsourcing. http://www.bigoutsource.com/call-center-philippines/Other transactions included in this service are lead generation and prospect qualification, crisis management, direct mail and email, quality assurance, performance review, and customer retention.
Companies outsource their inbound and outbound sales services at Big Outsource to leverage our experience in handling sales and lead generation, from identifying prospects to closing customer sales. We also have a team of competent and educated personnel capable of handling this very vital business process.
Want to learn more about the Big Outsource Call Center Outsourcing?
Contact a Big Outsource representative and tell us how we can help you build and maintain your most important customer relationships while lowering the cost of your customer care investments. Send us an email