Words from the client
I have worked directly with Big Outsource throughout my last 2 companies, spanning over 5 years on a multitude of projects. I have always been pleased with not only the results they are able to drive in, but the hands-on approach and engagement at both the agent and managerial levels. Having the ability to understand the unique needs of my business and evolve alongside my company as it grows in new directions makes Big Outsource stand out above others in the industry. I’ve always enjoyed having an extension of my business that drives quality results with such great leadership.
Client
A Nationwide Food and Beverage Business Online Listing and Marketing Company focused on Promoting Local Restaurants and Non-chain Food Businesses looking to boost sales and revenue as well as market share in the Online Listing and Marketing Industry.
Challenge
Finding the best team of Contact Center Professionals that will be able to provide them with high-quality representatives to boost their sales.
Solution
Big Outsource addressed the clients need for high quality sales staff by sourcing the appropriate representatives with sufficient experience in sales and outbound cold calling. Big Outsource has deployed 20 Sales Representatives which were highly capable of bringing in sales and prospects for the client.
Result
In a span of 3 years working with the client, Big Outsource has remained as a top sales-producing contact center which consistently achieves the targets set by the client. One of the top 3 out of a group of 10+ centers internationally and consistently vying for the top sales production against US based Contact Centers. Big Outsource has also been provided with additional projects by this client.