ZenWork
“Scalable Multi-channel Support”
Words from the client
We have found Big Outsource to be a valuable partner providing quality customer service to our clients. They flexed their staffing levels up during our busiest periods to meet our seasonal needs, while providing consistently strong year-round support. We increased revenue by decreasing client wait times, without compromising the quality of support we provide.
Client
Finance and Accounting Software-as-a-Service Company searching for a Customer Support Team to assist them in handling high volume customer inquiries.
Challenge
Finding a Support Team that would be able to cater to the nature of the project in terms of scalability and provide the necessary tools and highly skilled resources. The client was unable to find a BPO Company that would agree to the seasonal setup for most of the team.
Solution
Big Outsource determined that the relationship with this specific client is invaluable in terms of experience and industry exposure, thus it acquired resources that were highly skilled and could easily adapt to different projects once the seasonal aspect of the project has finished so they can be transferred. Big Outsource started the project with around 13 resources on deployed onto the Support Department and downscaled to 3 in a span of 1 month to address the client’s seasonal needs. As an added note, Big Outsource kept all the resources that were removed from the project and deployed them onto different campaigns which required their skills and expertise.
Result
By being able to cater to the clients specific needs, Big Outsource was able to assist the client in not only increasing the number of customer interactions but also helped the client focus on other aspects of their business.
Restaurant.com / Rewards21
Words from the client
I have worked directly with Big Outsource throughout my last 2 companies, spanning over 5 years on a multitude of projects. I have always been pleased with not only the results they are able to drive in, but the hands-on approach and engagement at both the agent and managerial levels. Having the ability to understand the unique needs of my business and evolve alongside my company as it grows in new directions makes Big Outsource stand out above others in the industry. I’ve always enjoyed having an extension of my business that drives quality results with such great leadership.
Client
A Nationwide Food and Beverage Business Online Listing and Marketing Company focused on Promoting Local Restaurants and Non-chain Food Businesses looking to boost sales and revenue as well as market share in the Online Listing and Marketing Industry.
Challenge
Finding the best team of Contact Center Professionals that will be able to provide them with high-quality representatives to boost their sales.
Solution
Big Outsource addressed the clients need for high quality sales staff by sourcing the appropriate representatives with sufficient experience in sales and outbound cold calling. Big Outsource has deployed 20 Sales Representatives which were highly capable of bringing in sales and prospects for the client.
Result
In a span of 3 years working with the client, Big Outsource has remained as a top sales-producing contact center which consistently achieves the targets set by the client. One of the top 3 out of a group of 10+ centers internationally and consistently vying for the top sales production against US based Contact Centers. Big Outsource has also been provided with additional projects by this client.
Vendor Registry
Client
Online Tech Company helping Cities, Counties, School Boards and Utilities streamline their purchasing processes currently looking for a team of Data Entry Representatives that would be able to assist them in non-core Business Processes.
Challenge
Finding a team of Data Entry Representatives at an affordable price while not compromising work quality.
Solution
Big Outsource participated in their evaluation and bidding process joined by multiple vendors internationally by providing them a team of Data Entry Specialists with experience in handling bulk data and data analysis.
Result
Big Outsource was chosen by the company as their Data Entry Team and the client continues to enjoy the quality of service that Big Outsource provides to this day.