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  1. Big Outsource: Your Startup-friendly Outsourcing Services Provider

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    Time and time again, Outsourcing is a business process or business strategy that has been proven itself as a unique solution that offers innumerable benefits to a business.

    There are undeniable benefits to outsourcing, from slashing expenditures, bringing in new cash streams, to discovering new talent at short notice, that companies are realizing from their investments in the process.

    Even brands and world-renowned companies in almost all industries right now have taken advantage of outsourcing in one form or another. Very few would complain that outsourcing is not yielding the return from their investment into this process. Outsourcing has become one of the most indispensable business practice to operate a small or larger team smartly, especially for those who know how to utilize it properly.

    Why there is Backlash?

    More recently, some quarters are criticizing outsourcing as a process that could only work for businesses that are already successful. But these claims are unfounded. These unsubstantiated rumors are what cause startups to veer away when they hear the word “outsourcing”.

    The truth of the matter is that startups, more than any other, are the ones who stand to gain the most from the right kind of outsourcing partnership, which is exactly what Big Outsource, one of the premier business process outsourcing firms from the Philippines, promises to deliver.

    When you make a quick search on the internet, you will be shown a long list of large outsourcing firms that are currently dominating the outsourcing scene. It will be remiss to notice that these BPO firms have their services and pricing structure specifically tailored to cater to clients with deep pockets. In short, any of these BPO companies is not exactly a good fit for a new business looking for cost-efficient ways to outsource processes.

    Big Outsource, on the other hand, keeps a commendable track record when it comes to helping small businesses, especially those who handle crucial projects that would have otherwise proven difficult.

    Larger BPO Firms Can be Intimidating for Startups

    When you learned about the requirements more established outsourcing service providers give, it can come off as a little intimidating and frustrating, especially for smaller and starting businesses. From the minimum staff limit to the hefty charges they give, the experience of finding the best partner can look daunting.

    Larger “mainstream” outsourcing firms, as mentioned above, are used to engaging with even bigger companies and have accordingly established their list of minimum requirements. For companies with bigger larger staffing requirements, for example, they would need quite a number of agents to outsource from a third-party outsourcing firm and assign into their project. Setting such sizeable minimum staffing requirement is common among larger BPO companies.

    For this matter, smaller outsourcing providers like Big Outsource enters. Whether your business is looking for three virtual assistants and two copywriters, or you want to hire one back office support agent, Big Outsource will be pleased to provide the assistance. In short, as long as the services requested are within the company’s scope of expertise, the company is willing to go the extra mile.

    Flexibility as a BPO Differentiator

    Another factor that could be a little off-putting among startups or smaller businesses planning to outsource from a larger outsourcing service providers is the long list of rules and policies it imposes among outsourcers.

    Bigger or more established BPOs have their standard operating procedures already set in stones that smaller companies might not be ready to meet or not yet capable of supplying. These practices only makes= sense for the target companies they are targeting to get as clients that smaller firms can only dream of.

    Meanwhile, outsourcing solutions providers like Big Outsource have terms and conditions that it and its clientele can both agree on. After all, what truly matters at the negotiating table is how both parties could mutually benefit from the outsourcing partnership, without hidden charges or costs.

    In the outsourcing industry, the more an outsourcing company is able to customize services to the specific needs of their client, which makes customers happy, the more that the industry becomes an attractive solution to the industry as a whole.

    Cost-Effective Solutions Do Make Clients Happy

    It may be a simplistic analogy but outsourcing for a startup company should be approached the same way as one would approach shopping for a bag for the best bang for your buck. It will always be a smarter choice to purchase a bag of good quality and affordability than its branded counterpart.

    But just because you are gunning to get the offered outsourcing services for a dirt cheap price tag doesn’t mean you should settle for anything less – the quality of hires or subpar performing talent.

    But the whole equation changes once there is an option to have the same kind of service or product for less but of greater quality. Of course, the no-brainer choice would be to shop or jump into the best option around.

    For startups and SMEs, getting their outsourcing processes from larger outsourcing firms are definitely costly. The prominent name alone of those service providers automatically give them the license to bring their prices super high.

    Brand names, just like signature clothing and bags, are costly even though the quality might come off as questionable or less superior to other brands. For this reason alone, it is not surprising to find the trend of smaller to medium-sized companies going after business process outsourcing companies like Big Outsource, which offers not only quality but also affordability that bring in enough return to their investments.

    Big Outsource Gives Hands-on Approach

    When you are just one of the hundreds of other client-accounts that bigger outsourcing providers are accommodating, there is even greater chance to be overlooked, if not neglected. The relationship from provider to client also tends to be too pragmatic and businesslike, sticking rigidly to the fine print of the contract. There seems to be a manifesto encouraged that as long as the agreed-upon quota is hit, the partnership is successful. End of story.

    BPO companies like Big Outsource, however, takes the reasonable route of putting the interest of their clients on top of their priorities. They want to make sure that their partners are doing well, and they would even go the extra mile just to make sure their clients are happy and content with the services being provided.

    Outstanding service in Big Outsource puts the emphasis on practices that promote client retention and making them happy. So what happens is that every affiliate’s project is overseen with keen care and effort.

    IN SUM, well-known outsourcing names and brands are not always the best options. In contrast to smaller companies like Big Outsource, which tend to offer cheaper, more flexible service packages for as long as they best suit their partners’ best interest, who knows they are the yet to be tapped hidden gems of the outsourcing industry.

  2. What Outsourcing Mistakes to Avoid

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    For every successful outsourcing project, there’s another one that gets abandoned or regretted for not yielding positive results. It is for the latter reason that outsourcing as a business strategy has gained a bad reputation.

    Worst, this in turn is hurting the whole outsourcing industry – be it BPO, global IT sourcing, and the likes – which then lead businesses to veer away from a BPO solution that could potentially help it in the long-term.

    If BPO companies will just be honest, there are firms in the global outsourcing industry that deliver subpar services. Sometimes, however, the outsourcing partner is not the one to blame — but the poor outsourcing practices by the client are at fault.

    If you are planning to outsource or you are already running an outsourcing project yet not seeing the results you want, you may want to consider the following:

    Be a skeptic, but not a cynic.

    Many people use these two words interchangeably. But to be skeptical is different from being cynical.

    The word “skeptic comes from the Greek word skeptikó, which means to investigate and to inquire, while the term “cynic” comes from the Greek word kynikós, which translates to dog-like and currish or quarrelsome.

    Using the modern definition of these two, a skeptical person is someone who refuses to believe something unless presented with factual evidence, while a cynical person thinks without any rational basis to reason the worst from the get-go.

    Outsourcing, like every other business solution, needs ample time to start showing positive results. But if you hold back on the project because of a conscious or unconscious bias against outsourcing, you might be hindering it from reaching its full potential and from bringing in profit for your business.

    This kind of approach will cause more harm than good. The thing is, while no one is advising anyone to turn a blind eye, keep in mind that a healthy amount of trust is vital for the well-being of any business partnership.

    Trust is what keeps the gears of an operation running smoothly. The relationship between an outsourcing client and an outsourcing services provider is not an exception.

    Have a clear plan.

    Another mistake that most outsourcing first-timers make is not having a well-drawn plan before approaching a BPO company. Outsourcing without preparation and plan is almost like running into battle without donning an armor.

    The prospect of getting an outsourced partner in the BPO sector is risky already. Without any conscious effort to plan might just harm your business. That is why even before you start looking for an outsourcing partner, draft a roadmap and explain the whys and hows you want things to proceed with a BPO partner.

    List down the tasks and the processes that you want to outsource. Make sure you have carefully laid down the number of people that you want to hire for your project and then clarify your price range.

    Determine beforehand how much you are willing to shell out and ask yourself if your outsourcing plans are aligned with your vision, goals, and ambitions. This way, you can keep track of your project’s progress, and be able to see which parts are doing great, which parts could do better, and which aspect to address.

    Finally, ask yourself: will outsourcing to my preferred partner help you achieve record milestones?

    Hire enough staff.

    One of the supposed advantages of outsourcing is its ability to run processes smoothly and produce results promptly. These are not advantages that you would be able to enjoy if you give tasks that your small outsource team could hardly handle.

    Treat well your outsourced staff from your provider as if they were your own employees. Avoid giving workloads that will burn-out your outsourced staff.

    The key would be to be reasonable when it comes to the number of people you are hiring and the tasks you are going to give them to accomplish a particular project.

    If you are unsure about how many would be needed, you could always ask you outsourcing partner’s opinion.

    Do not Set Very High Expectations

    Outsourcing is not a magical spell that can erase all your troubles away in one go. Outsourcing your customer services wouldn’t miraculously increase the number of your customers, nor would outsourcing your finance and accounting suddenly increase your ROI or ease off your taxes away.

    As a business process, outsourcing has been proven time and time again to bring in innumerable benefits, but there are still limitations to what it can do. Anticipate sensible and practical results so as not to set yourself up for disappointment.

    Avoid the Miscommunication Trap

    No matter how good your plans for your project are, and no matter how skilled and experienced your outsourcing partner is, you would get nowhere if you and your staff are not on the same page.

    Miscommunication is something that outsourcers suffer from more times than can be counted, and though this common workplace problem is often ignored or downplayed, this isn’t a something to be taken lightly.

    Since so many outsourcing providers are located offshore, usually in countries far away from where your company is based, cultural and language barriers are issues to contend with in more ways than one.

    Here is why it is imperative that you spend even more time and effort when it comes to reaching out and getting the details of your project across. Without clear communication, vital mistakes could be committed, leading to a loss of profit if not to the downright end of the project.

    Do not Micromanage

    Control is a good thing … when done in moderation. Taken to extremes, it can lead to your employees feeling held in their necks. What’s next is that productivity suffer and your investment gave no pay offs.

    Simply put, micromanaging is the act of obsessing over every minute detail of the work process in the workplace. It is detrimental to your agents’ morale, hindering them from taking initiatives, dampening their confidence, and ultimately tiring them out.

    The adverse effects of micromanaging are so widespread that it is now considered to be one of the top reasons why employees leave their respective companies. Even outsourcing providers, with their deep pool or talents, are not immune to this.

    Give your agents room to breathe. Let your outsourced staff grow into their responsibilities. Be a mentor who guides, rather than being your agents’ tyrannical boss they fear. Not only will this improve performance, but it will also encourage a positive relationship between you and the people working in your project.

    Opt for Quality Services

    One of outsourcing’s main attractions is that it is almost always less costly than running processes in-house. But truth be told, there is still a very pronounced distinction between companies that offer premium services from those who offer dirt-cheap services.

    Many first-time outsourcers fall to the trap of going for the outsourcing provider that offers the lowest rates and regret their decisions later on.

    This business process has been proven time and time again to bring in innumerable benefits, but there are still limitations to what it can do. Anticipate sensible and practical results so as not to set yourself up for disappointment.

    Finally, Outsourcing is like a Marriage

    Outsourcing gone wrong is not only costly, but it can also be said to be a dangerous mistake. With these providers, you get what you pay.

    When you sign with them, you are signing away your right to demand quality service that your project requires. A more harmful consequence when you happen to be outsourcing your company’s core processes would be you spending twice or thrice the initial amount you paid to fix the damages wrought by the cheap, subpar services you have availed. If that is the end you are project, the risks of outsourcing are just not worth it.

    Outsourcing is a two-way street and both parties must agree on mutual terms and conditions that will share the responsibilities and roles each party will play. Do not assume just because you have outsourced a particular process and are already free or have your hands washed off or cleaned off it by extra responsibilities

    Such mentality has led to the downfall of many outsourcing projects. So before you place the blame entirely against your outsourcing partner, check yourself if you are ready to submit to the fall, make sure that you are doing your part and hat you are not doing things that are detrimental to the success of your project.

    So once you plan to outsource, be sure at the very least, that you are going into a partnership with a provider that you are sure 100% will help you reap positive results for your company.

  3. On the English Language, Neutral Accent, and Effective Communication: An In-Depth Guide

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    In a competitive business landscape, effective communication is not only crucial to be understood, relay important messages and make an impact. Communicating in the language that your wider audience can easily understand is a must – to close potential deals and to ride out competition or overcome common business communication challenges.

    Today, the English language is not just one of the most widely used to communicate in the world of commerce. When you have clients who live abroad like the United States, Australia or Great Britain, English is the medium of exchange that entrepreneurs or corporate officials can easily understand. As a universal language, English is also understood and used in various nations even when English is not the official first language used, such as the people in Europe, Asia, Africa, South America, and even China.

    Let’s begin by looking into the brief history of the English language.

    A Very Brief History of the English Language

    English takes its name from “Anglisc”, the language that the Angles spoke.

    The Angles, along with the Jutes and Saxons, were the three Germanic tribes that invaded England way back in 5th century A.D. The arrival of these Germanic tribes prompted the beginning of what we now know as “Old English”, which was spoken from 450-1100 AD.

    The Norman conquest of England, however, spearheaded by William the Conqueror, Duke of Normandy, ushered in the era of “Middle English”, which was widely spoken in England from 1100-1500.

    A phenomenon, “The Great Vowel Shift” occurred during those times and led to the dramatic and radical change in the way words were pronounced. This, and the “English Renaissance”, also referred to as the “Elizabethan Era” or the “Age of Shakespeare”, as a token of honor to the revered monarch and the celebrated writer who lived during that time period, introduced what we now know as “Early Modern English” (1500-1800).

    The invention of the printing press, which helped standardized spelling and grammar, brought forth changes to the way the English language is spoken or used; such eventually continues to be used up to this day. It is now known as the “Late Modern English”(1800-Present).

    The Importance of the English Language

    The English language, widely considered as the language that is probably the richest and the most extensive when it comes to vocabulary, is considered as the world’s “lingua franca”. A number of people have also dubbed it as the “international language”- which is not exactly surprising.

    You can go to any country, on any continent, and you’re very likely to encounter someone who can speak the language. The English language, observers note, serve a purpose: as a common ground, a reaching hand, a connecting bridge between the roughly estimated 7,111 languages that are being spoken in the world at the present.

    The English language’s role in establishing connections and relations cannot be emphasized enough. It is the language of international business and the language of the indispensable computer network that a huge chunk of the entire human population utilizes in their daily lives- the internet.

    Not only that the English language has been described as efficient to use and easy to learn, it is also flexible enough to evolve depending on the geological location where it is being spoken, and dynamic enough to change and adapt notwithstanding the technological advances the civilization is constantly going through.

    Through and through, the massive use of the English language then gave birth to new words and terminologies.

    The Kind of English You Should Learn

    Is there only one kind of English?

    Well – no. Depending on where you are, the way that the English language is used can vary dramatically. The way that words are spelled, for example, American English would spell “color” and “favor” while British English would spell these words as “colour” and “favour”.

    There’s also the difference in how people from both countries would call certain things, a few of which are shown below:

    BRITISHAMERICAN
    AeroplaneAirplane
    AubergineEggplant
    CotCrib
    DustbinGarbage can
    FlatApartment
    FootballSoccer
    MathsMath
    MotorwayExpressway
    PramStroller

    The most distinct and most obvious difference, however, would be the pronunciation of words, which is what usually makes conversation between two people from different nationalities somewhat difficult, even though they are both supposedly using English as a medium of communication. Yet, our example points to only two countries where English is widely used.

    According to the online encyclopedia Wikipedia, in 2015, there were 67 sovereign states and 27 non-sovereign entities were English was an official language. Putting this into perspective, there are currently 195 independent sovereign states. That’s 34.36% of all the officially recognized countries in the world.

    For the sake of further comparison, the French language is official in 29 countries, the Spanish language is official in 20 countries, the German language is official in 6 countries, and Chinese is recognized as the official language for 7 countries, though they are mostly not mutually intelligible.

    To become an effective communicator that could be easily understood, however, there is one method that has been proven to be one of the most efficient- speaking with a “neutral accent”.

    Neutral Accent

    Ever wonder why news anchors seem to speak in the same way? Why do news hosts all seem to have the same cadence and tone? That is because they are utilizing standard broadcasting English.

    An accent-less, neutral enunciation of words give out something that sounds smooth and refined – an almost flawless delivery that could be understood by viewers, even those who might be from different nationalities.

    There are, however, a few important factors that come to play in determining whether an accent can be considered neutral or not, and they include but are not limited to:

    • Generally and easily understandable, regardless of the type of English the listener is accustomed to.
    • Relatively, if not completely, devoid of any regionalisms, and is, therefore,
    • Not distinguishable as originating from any specific place or country.

    A neutral accent is as universal as you can get when it comes to the English language. There are to using a neutral accent. Butt how exactly does one acquire itt? While there are courses that offer lessons to learn the skill, there is no reason at all that it cannot be learnt at the comfort of your own home.

    The first and easiest way to learn neutral accent would be to through watching and listening to people who speaks and uses the “neutral accent”. When you watch Harry Potter or Game of Thrones, soon you’ll be able to acquire the ability to speak in a general British accent. The internet is a minefield of information and resources – utilize it.

    The next step, obviously, would be to practice what you learned. Practice ceaselessly what you learned and over time you will be fluently speaking the accent.

    Conversing to another person who uses the neutral access is another great way to train acclimate yourself to this method of speech.

    Take a newspaper, an article, a text book, or any kind of reading material and read it out loud. Record your voice so you could determine the things that you need to change and improve on.

    Moderate your speed. Do not speak too fast. Take your time with each word, and enunciate them clearly. Open your mouth wide when you speak, and take periodic stops for air so as not to appear out of breath.

    Another simple trick would be to incorporate tongue twisters in your training. This helps to stretch and exercise muscles that are necessary for speech. Tongue twisters are known for being a fun way to gaining clearer pronunciation and fluency in any given language.

    Remember that the dictionary is your friend. Especially if English isn’t your primary language, your pronunciation of certain words and terminologies might be affected by what is called the mother tongue influence.

    If unsure, never be embarrassed to ask the dictionary for help, or to even look up the proper pronunciation online. The first step in correcting a mistake is in being acknowledging that it exists in the first place. There should be no shame in learning.

    Last Words

    The English language is undoubtedly one of the most influential and widely used languages in the world right now. For a language that originated from what could be considered as a relatively small part of the globe, it has come a long, long way indeed.

    And to a lot of people in this day and age, English is not just a means to communicate- it’s a key to opening doors and opportunities. Who’s to argue that it’s not? From movies to newspapers, to blogs and articles on the web- the English language is everywhere.

    It would be not such a leap of faith to say that its relevance and prominence is there to stay. So, to communicate using the English language is not only a convenient knack anymore, but has turned into a necessary skill in order to gain considerable advantage in many aspects of life.

  4. What Are the Advantages of Outsourcing in 2019

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    The past year has been fraught with technological advances in many different markets, with the spotlight being heavily trained on Internet of Things (IoT), Artificial Intelligence (AI), and automation.

    During the final months of 2018, there have been many speculations as to whether outsourcing will remain relevant or not. What people fail to grasp, is that outsourcing will always remain relevant.

    The incoming technology, if anything else, will serve as a boost, contrary to claims that it will be a deterrent to growth of the Business Process Outsourcing sector. When properly developed and utilized, any new technology will allow BPO companies to train their employees in other fields of expertise, as opposed to them being stuck on taking care of menial, repetitive tasks.

    But the truth of the matter is, AI and the so-called Robotic Process Automation (RPA) are still at their infancy stage. While they may be capable of replacing some of the most basic tasks like sending automatic, recorded responses, they are however incapable of delivering in-depth, complicated responses that most businesses require.

    New forms of technologies are also expensive to acquire and maintain. As a result, outsourcing will not only remain relevant, it will also remain essential. Here’s why:
    Outsourcing is Cheaper

    Outsourcing remains the most affordable strategic option among businesses. Since doing talent acquisition up to hiring for an in-house call center is expensive, more companies belonging to different niches are turning to outsourcing to get things done.

    When you outsource, you can save up on the many different things that you would have had to pay when you manage an in-house BPO workforce, from expenses related to workspaces, electricity bills, gadgets and accessories (like laptops, chairs, tables, etc.), and more.

    Faced with these expenses, there’s little doubt that outsourcing to a third party outsourcing firm remains the better choice.

    Talent Pool for All Business Tasks

    When you are hiring locally, not only it is more expensive but there is no assurance the candidates at your disposal can fill the required staff to vacant positions in your company.

    With outsourcing, however, there is a ready stream of applicants who are experienced and experts in their field and can be tapped even at a moment’s notice.

    And because there are more options to pick for, you now have the chance to nitpick your employees of choice to your heart’s content. It gives you the power to perform a proper screening process, something that you would not be able to if the selection is too sparse.

    Allows You to Focus on Your Core Business

    Outsourcing repetitive, menial tasks takes away from you the responsibility of doing tasks that are time-consuming and non-strategic. Lighter yet repetitive tasks like doing inventory, record keeping, customer service, transcription, data entry and more are best outsourced if you have the budget and have priorities in line.

    By outsourcing to an offshore outsourcing company, you can have more time and energy to focus on the things that requires your focus and attention, like product development, customer acquisition, technology and capital management, employee satisfaction, etc.

    When you outsource, you are able to look at the bigger picture and pay more attention and resources to all more strategic aspects of your business that requires it.

    Delegating affords you power. And outsourcing gives you this power, as well, not in the sense of additional authority, but power to control your time and resources to achieve more with less.

    And many multi-million companies were built on taking advantage of this business solution. These are some examples: Google, Alibaba, Skype, Expensify, Whatsapp, AppSumo, Groove, Opera and Slack, among others.

    These are not just small named brands. These are giant companies with established systems known the world over. They are successful companies that to this day, employs outsourcing, which can then be regarded as an effective weapon in their arsenals. Why? Because they’ve already proven that it works.

    Outsourcing Results in Increased Productivity

    While it is cheaper to outsource, your business can use extra saving from this strategy by hiring more people to focus on specific projects or business processes.

    You or the in-house employees you do have would not have to exhaust in order to do everything at once, which adversely impact the quality of the output.

    When you have an offshore outsourcing team taking care of most of the workload for a fraction of the cost, you and your employees can focus on fewer tasks within a more forgiving time frame.

    Not only you can increase the quantity of your output through outsourcing, quality is also expected to come next. This process also allows you to have more than one project going on at the time, ensuring that results came in faster than they would have otherwise.

    Greater Flexibility in Managing Projects

    Project management flexibility is the ability to accommodate changes and development for the overall well-being of a project. When you have few employees, this is an aspect that usually gets neglected, resulting in many abandoned and incomplete projects.

    When you outsourced a team to handle sudden increase in the workload, however, you are assured of more successful results. If the seasonal increase in workload becomes too much for your existing outsourcing team, it is cheap enough to add more people; the risk of investing to outsourcing is minimal in the event that you need to ditch a project.

    Final Word

    All in all, 2019, like the year before it, will be a year where business process outsourcing will remain a better go-to business solution for start up companies and known brands alike.

    We also expect that the ongoing technological advances do not serve to change nor to invalidate the many advantages and benefits that outsourcing brings in to different industries. They might change the way businesses do outsourcing in many years to come.

    However, it is an uninformed sentiment, worst ignorance, to state that new technological trends will completely wipe out outsourcing. In fact, the sudden rise in AI and automation just increases the need for outsourcing jobs and projects, specially in the IT and software development sector.

    As long as there is a need for a business solution that is affordable, offers more variety in terms of employee selection, a proven track record in increasing productivity, and ushering in success, outsourcing is here to stay.

  5. Why Low Attrition Rate is Priceless for Any Outsourcer

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    Attrition rate pertains to the number of personnel that leaves a company within a specified period of time. It is also otherwise known as the “staff turnover”. There is a high attrition rate when more employees resign or leave their company for various reasons.

    Why is a high attrition rate a bad thing for an outsourcing company?

    A waste of valuable resources

    Talent acquisition is a costly and exhaustive process. From hiring to training, the time, money, and effort spent on molding applicants to become reliable and competent staff can be considered to be worthwhile investments. Hires who can perform their tasks efficiently and effectively can add value to the success of your organization.

    When these very same people leave, the toll to your organization is huge. Not only these departing employees take away with them any experience and knowledge they might have gained, the resources spent on them while they are with the company go to waste as well. All those expensive signing bonuses, online courses, seminars, trainers, allowances, free lunches … all gone, swiftly flushed down the drain.

    Decline in performance

    When people with the necessary skill-set and experience departs from the company, it leaves behind a hole that the rest would struggle to fill in. The remaining staff would, of course, have to cover all the work left behind. Even worse if the tasks the former employee used to do requires specialized technical skills and know-how that no one else in the office is equipped to perform- the quality of output would be forced into an inevitable downward spiral until a suitable replacement is found and sufficiently trained.

    Gives off the wrong impression

    An outsourcing company’s public image is important not just for the acquisition of more employees, but for attracting more clients as well. And when you see a mass exodus of staff does not exactly shine a positive light on a company’s name.

    The reasons we brought up are just some of the many nasty disadvantages that high attrition rate brings into a company. It is a curse that not just the BPO sector suffers from, but it also affect almost every other fields in business as well.

    What exactly causes high attrition rate?

    No. 1 — Low salary

    The employees might feel like they are not being paid enough for the amount of work that they are doing.

    No. 2 — Toxic work environment

    There are a few that would argue that the only thing worse than a company that hurts the pocket, is a firm that hinders personal growth. Being treated like objects, unprofessional behavior by other employees, constant and incessant gossiping, bullying in the workplace are more than enough reason to make anyone want to leave.

    No. 3 — Lack of recognition

    Another thing that might sour the employees’ affections is the fact that their successes and accomplishments are not even being noticed.

    No. 4 — Poor employee selection

    The person that have been hired might not have been the candidate matched for the position after all.

    No. 5 — Overworked

    Employees might feel like they are being made to do far more than the amount of work that they should be doing or not compensated enough.

    No. 6 — Inequality

    Being treated as less important than someone else is never a good feeling. Some might feel like this is reason enough to burn bridges and move on to a better place.

    No. 7 — Aversion to administrative and/or management staff

    There is a saying that goes “bad managers lose good employees”. Perhaps this can also be the case nearest to when there is a toxic work environment. The bottom line is that no matter how great the compensation might be, if the management does not treat its employees well, its very likely that they would look for others who will.

    No. 8 — Poor working conditions

    Perhaps the employees find that the workplace is not up to their expectations of an pro-employee company. Some of the things that might contribute to poor working conditions are the following: unmanageable stress and noise levels, lack of basic amenities, lack of security, untidy spaces, etc.

    Answers to High Attrition Rate

    There is technically no way for a company to hold people from leaving when they thought it’s game over with that organization. However, there are some preventive measures that can be put in place to prevent them from wanting to leave in the first place.

    • Optimize the hiring process — The best way to keep employees from leaving is to select the right people in the first place. Make sure that the candidates are screened and tested rigorously, to identify which ones meet the qualifications and skillset requirements.
    • Offer a competitive compensation and benefits package — If the reason your staff is leaving is due to their search for a greener pasture, imple- be the greener pasture. Make yourself the more attractive option. Keep your people from leaving by giving them a good enough reason to stay.
    • Make work enjoyable — Monotonous, repetitive tasks are boring. They stifle creativity and passion of employees, which eventually can lead to being unproductive. Make sure that the job is simulating and challenging. Jobs that are something to look forward to rather than a dread sound awesome.
    • Promote a healthy working environment — Team buildings, company lunches, recreational events, even simple parlor games all serve a purpose. They not just boost the morale, bu a healhty workplace can easily promote camaraderie and create friendship within the workforce. By holding events, your company not only promotes a healthy working environment. Even starting positive little practices like saying good morning everyday before the shift starts could contribute a lot to the improvement of the overall positive vibe in the workplace.
    • Communicate your vision — Give employees a goal to achieve or reach. A motivated person performs twice or thrice as much when there is a finish line and deadline that he or she must race on.
    • Fire people who don’t fit — It might seem like an odd thing to do when trying to keep the attrition rate down, but there are people who, instead of adding to the company, detract from it. These are the people who start trouble that can sometimes lead other employees to resign. It is like cutting off a diseased limb because it will be healthier for the entire body in the long run.
    • Provide opportunities — Give employees the chance to grow and to move up the ranks. There is nothing more motivating than the promise of being rewarded after working and spending quality time for your work. An equal-opportunity company easily surfaces a positive impression towards new recruits.
    • Engage your employees — Get to know employees and the work that they do. Gain a bit of knowledge about the tasks that they routinely perform. Ask for their opinion for important decisions that would ultimately affect them. Let your talent feel like actual people who have a say and stake in the company’s success.
    • Honor achievements — When your team reaches a milestone, show them that you appreciate their hard work. When a personnel surpasses a record, give him the recognition he deserves. When a staff attains breakthrough success, award her. Ultimately, let your people know that the work that they so hardly put in are not disregarded, ignored nor being taken for granted. Openly acknowledge every progress and accomplishments. It doesn’t have to be a trophy or a certificate. It can be as simple as a “thank you” card, a “well done” or a “good job” pat in the shoulder. Positive reinforcement works wonders.
  6. 10 Free SEO Tools to Improve Your Website Ranking

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    Search engine optimization or SEO is one of the most utilized of the many different types of digital marketing initiatives. Defined as the practice of increasing organic website traffic, SEO is also the least expensive content marketing option there is.

    SEO is a long and exhaustive process, however. Its application requires patience and dedication, as well as an array of tools helpful for the research of keywords, and the gathering and processing of data, among other things.

    Check out some of the best of them in our list below:

    #1- Google Search Console

    Google Search Console is a free web service by Google that gives webmasters the ability to monitor and maintain their sites’ performance and indexing status. It also determines the following:

    • Queries used that lead end users to their website
    • The comparative performance of the many different queries that lead end users to their website
    • Sites that link to their website
    • The compatibility of their website to mobile devices

    #2 – Google Keyword Planner

    Another free tool from the search giant, Google Keyword Planner assists in keyword research for any and every niche in the market. The tool also does the following:

    • Find information for new and existing keywords
    • Provide invaluable historical statistical and traffic forecast data
    • Provides estimations in clicks and conversions, even serving as a guide in maneuvering the tricky maze of bids and budgets for campaigns

    #3 – Google Analytics

    Google Analytics is every webmaster’s one-stop-shop for every performance they need. It provides insight into a website’s key performances online, which are helpful for marketers looking for vital indicators that will be useful in improving a website’s overall ranking.

    It comes with a conveniently customizable dashboard that could display up-to-date and real-time statistics. Some of the data made available in this free web service include the following:

    • Number of active users
    • Type of users (New vs Returning)
    • Demographics (Age and Gender)
    • Geographical Location
    • User Behavior
    • Technology utilized
    • Users Flow
    • Conversions
    • Network Referrals
    • Content
    • Traffic Sources

    #4 – Moz Keyword Explorer

    Designed by Moz, the Moz Keyword Explorer or KWE is arguably the leading authority in all things SEO related.

    Information could be easily obtained by feeding any of the following onto the search bar: keyword, root domain, subdomain, and exact page. The tool allows SEO enthusiasts to “leverage the largest, most accurate search keyword database to discover and prioritize the best keywords” for their websites.

    Like many other SEO tools, the KWE also has features that could only be unlocked by availing the paid subscription, though the features that do come with the free account are already pretty useful by themselves.

    According to moz.com, the top five unique features of the Moz Keyword Explorer are:

    • KWE takes you all the way through the keyword research process.
    • Metrics essential to the SEO process.
    • KWE’s volume score is the first volume estimation metric that goes beyond what AdWords reports.
    • Keyword suggestions inside KWE come from almost all the sources Moz saw SEOs access manually in their research processes.
    • Import and export functionality are strongly supported.

    #5 – Buzzsumo

    Buzzsumo, on the other hand, is a tool that focuses on content. Any digital marketer worth their salt would know that content is the bread-and-butter of SEO.

    Paid traffic can only take you so far, and at the end of the day, it’s riveting and attention-catching content that wins the game.

    Buzzsumo identifies which type of content would work well with a specific niche, by providing collated information about the top existing players and contributors in a particular topic and field of interest.

    #6 – Spyfu

    Spyfu, originally known as Googspy, is a keyword and search analytics tool. Much like Google’s Keyword Planner and Moz’ Keyword Explorer, Spyfu allows valuable insight to a number of metrics in relation to keywords, search volume, click-through-rate, cost-per-click and ranking difficulty among many others.

    Its most attractive feature is its ability to not just provide a business keyword data of its own campaign, but of its competitors as well.

    #7 – Ubersuggest

    Recently acquired by digital marketing and SEO expert Neil Patel, Ubersuggest is yet another precious keyword research tool that promises to show every bit of available information for free.

    According to neilpatel.com, the website in which Ubersuggest has been relaunched as a part of, these are the three advantages to using Ubersuggest:

    • Keyword Suggestions. Volume, competition, seasonal trends and even negative keyword and filtering have been made available completely for free.
    • Keyword Difficulty. Shows how hard/expensive certain keywords would be, with emphasis on competitiveness of keywords and phrases.
    • Competitive Intelligence. Displays data determining who ranks for what keywords.

    #8 – Siteliner

    Siteliner is a software that diagnoses a website, and looks for issues and errors that might contribute to its online performance in terms of search engine ranking. It pinpoints duplicate content, broken links, page power, and generates a detailed report about the site.

    #9 – Screaming Frog

    The Screaming Frog is an “SEO spider tool” that crawls websites, collecting and analyzing data. Indispensable for beginners and experts alike, it ultimately filters out SEO issues that they might be rectified and improved.

    #10 – Semrush

    Semrush provides a suite of tools for keyword research and competitor analysis. It gives users access to various metrics with emphasis on SEO, PPC, and traffic forecasts. Unlike Google Analytics though, Semrush is focused not just on tracking the progress of a webmaster’s own site, but more on overcoming its competitors.

    Takeaways

    Of course, there are more tools out there that might prove useful when it comes to Search Engine Optimization. The key would be to look for the following traits: proven track record, UI that is easily usable and navigable, and accurate metrics and measurement tools.

    The sheer number of things that require constant meticulous surveillance might seem daunting at first, but remember- knowledge is power. An age-old adage that certainly holds true even in the world of digital marketing.

  7. Here Are the 7 Types of Digital Marketing (And How to Use Them)

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    Few people would argue that marketing is one of the most important aspects of running a business. After all, generating revenues is one of the main reasons a business owner puts up a firm.

    And it only gets nearly impossible to sell a product or service that people aren’t even aware exists. Where would revenues come from if your product or service are invisible to your customers?

    Here’s where marketing comes helpful.

    With the advent of more sophisticated technologies and innovations, marketers are developing more and more radical ways to approach and utilize various online platforms to promote a brand.

    Definition

    Brands utilize digital marketing, which is one of the most sought-after tools and most profitable means, to promote and heighten awareness of their products to their target customers.

    Also known as “internet marketing”, digital marketing is the marketing tool of choice when wielding the vast and seemingly infinite network of the internet to market a particular business.

    This marketing tool encompasses the use of mobile phones and other forms of digital medium.

    So what makes this form of marketing so relevant and lucrative?

    The Numbers

    As of July 1, 2018, the world population is at 7.593 billion. According to Smart Insights, of this figure, 4.021 billion are internet users.

    There are 3.196 billion active social media users, while 5.135 billion are unique mobile users, and 2.958 billion are active mobile social users.

    Being exposed to such an astonishing volume of audience that could, in turn, become potential customers substantially widens the margin of profitable success, for business startups and seasoned entrepreneurs alike.

    Imagine: the more people who visits a shop, the more products are going to be bought.

    Now there are several types of digital marketing that are currently being practiced and they include, but are not limited to, the following:

    Social Media Marketing

    Marketers use various social media sites and platforms to advertise a product or a service. Social media is comprised of different platforms, tools, sites and applications that require the use of electronic devices such as computers, laptops, tablets, mobile phones, smart watches, and more to share information and interests.

    Meanwhile, Facebook, Twitter, Instagram, Snapchat, Pinterest, LinkedIn and Youtube, are some of the most popular social media entities.

    As the figures shown above show, the more that the world continues to make giant leaps forward in terms of technology, the more that the general population changes and evolves to accommodate the inevitable changes into their everyday lives.

    Interaction and engagement has become increasingly digital.

    According to Statista, Facebook alone accounts for 2.2 billion of monthly users, with Youtube following closely behind at 1.9 billion. Messaging platforms Whatsapp follows with its 1.5 billion figure.

    On the other hand, Facebook Messenger, which the business sector definitely did not fail to take notice and take advantage of, boasts of 1.3 billion users.

    SEO

    SEO or Search Engine Optimization is a series of steps taken to reassure search engines that your website is trustworthy.

    Search engines such as Google, Bing, Yahoo, DuckDuckGo and more are online platforms that can be used to pull up information from the World Wide Web.

    To provide the most efficient and most trustworthy solution to a query, search engines “crawl” through millions of websites, utilizing complicated algorithms to determine the rank with which they are to appear on the SERP (Search Engine Results Page).

    The top spot of the first page is the most coveted position for obvious reasons.

    SEO marketing focuses on aspects that would improve a website’s “score”, allowing it to show up higher and more often in search results, and building organic brand awareness in the process.

    Email Marketing

    E-mail (electronic mail) is a way of correspondence using electronic devices while email marketing is simply the process of sending content to various people at once to elicit attention and pique interest to the product being offered.

    Email marketing is considered to be one of the oldest forms of digital marketing. In 1978, Gary Thuerk, the “Father of Spam” sent the first mass email for advertising purposes.

    Technology has since taken strives towards developing other innovative means, but email marketing remains prevalent in the industry, with brands like the Marriott International, Uber, and Quora opting to continue taking advantage of its many benefits.

    Content Marketing

    Content marketing is the type of marketing that deals with the production and distribution of relevant and engaging material/content for targeted audiences.

    Perhaps one of the best examples of content marketing done right would be SEO and digital marketing-focused company Moz. By providing helpful articles and beginner’s guides in a range of subject from link building to social media marketing, it has firmly established itself as an authority in its field.

    And the fact of the matter is, people are more likely to buy the product or to hire the service of a business that knows what it’s doing than otherwise. Some of the content that can be used for this particular concept are as follows:

    •  Blogs
    • Webinars
    • Podcasts
    • Videos
    • Ebooks
    • White paper
    • Interviews
    • Checklists
    • How-to-guides
    • Case studies
    • Infographics

    SEM

    SEM stands for Search Engine Marketing. The name itself gives a pretty obvious explanation as to how this particular marketing is done.

    In SEM, websites pay search engines to display advertisements on the SERP, without having to rely on organic SEO rankings.

    Perhaps the most notable examples for paid search platforms through which search engine marketing could be performed would be Google AdWords and Bing Ads.

    PPC

    PPC or Pay-Per-Click is a type of marketing that involves buying ads from search engines. It is easily confused as being one and the same as search engine marketing.

    However, whereas SEM ads are limited to the SERP (Search Engine Page Results) PPC ads are also shown on partner sites.

    True to its name, PPC are paid, well, by the click, the price of which is determined by a number of factor such as keyword bids, quality score, competition, click-through-rate, and so on.

    Influencer Marketing

    Influencer marketing relies on the utilization of popular and influential figures in society to attract attention to a product or service.

    “Influencers” could vary from celebrities, models and politicians, to athletes and top executives. There are numerous ways to perform influencer marketing.

    Some of the most notable practices, however, include supplying clothing articles for events, sending product samples to reviewers, providing free accommodations in exchange of being advertised on various social media platforms, and sponsoring events whereby a significant number of people of a particular niche could gather and interact.

    Final Words

    There are a lot of factors that should be considered in the process of choosing which type of digital marketing would be best for a business.

    What should be kept in mind is that, these strategies don’t necessarily have to be applied exclusively.

    Depending on the existing needs and goals of the company, any and all combination of these different types of digital marketing techniques can be exploited at the same time, with proper research and execution.

  8. Is Your BPO Partner Committed to Ethical Outsourcing Practices?

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    Today, the mere mention of the word “outsourcing” can quickly escalate into a mini debate all for the wrong reasons. Globalization contributes to the outsourcing debate whereby one camp would assert that companies’ moral obligation extends to protecting jobs for their fellow nationalities above all else, while the other camp would oppose it.

    In the United States, for instance, there are politicians who include in their political platforms their promise to preserve American jobs and boost domestic employment. Some companies, however, flash their pro-American sentiment card in their ads to point out — lest, hammer the image of — their competitors hire huge number of foreign workers.

    Outsourcing, specifically outsourcing to a BPO company, is one of the often controversial move seen by some in developed nations as an unethical labor practice. Looking closely, is it an unethical practice per se? More specifically, is it bad to outsource?

    But simply put, outsourcing is the mere practice of hiring or contracting an outside company or an individual contractor to perform a contracted work. The selection of a third party outsourced partner is based on expertise and cost-of-labor benefits. Here is why the discussion of ethics in outsourcing can be pretty tricky.

    This blog post we will address this thorny issue of outsourcing to a low-cost country. What are the other aspects of ethical outsourcing? How do we determine whether or not a contractor is committed to the practice of Ethical Outsourcing?

    Is Outsourcing Evil?

    Remember that Google motto, “Don’t be evil”? That dictum neatly positions itself as an ethical firm. Though the search giant has subtly dropped that motto with, “Do the Right Thing”, the shift to doing good instead of merely appealing to avoid any unethical conduct is a welcome change in the corporate world, including the outsourcing sector.

    Many companies who have contracted an outsourced company to perform their non-core activities have reported increased savings on costs and improvement in profitability. All over the world, outsourcing BPO processes and non-core activities is recognized as a competitive strategy for financial success.

    Looking at it more deeply, outsourcing, more particularly the simple practice of letting a third party company perform certain components of a business process, naturally fits into the free enterprise system.

    And before we dwell on the heavy stuff, let us break it down for you. Outsourcing simply means companies of all shapes and sizes find it more beneficial to let an outsourcer perform a certain elements of the operation rather than hire full-time staff.

    Does this practice of outsourcing compromise company ethics? Definitely not.

    Let’s get real, if you are a company and you mind striking a balance between quality processes and affordability, outsourcing is a necessity when conducting your own strategic competitive planning. However, some companies have concerns about the ethics of outsourcing practices at their provider’s location.

    What Are the Criticisms Against Outsourcing?

    One of the criticisms leveled against outsourcing during high unemployment – fair or not – emerge from the wrong perception of some citizens that a business should promote employment domestically. They assert that choosing to outsource to lower-cost contractor should be shunned all at once.

    In light of how a company treats its outsourced BPO partners has ethical considerations. What you practice in your organization reflects on your associates, as well as your own company image. When you outsource, there is a pressure on your business to monitor and maintain high-quality standards.

    To be more specific, here are some additional concerns regarding ethical practice in the outsourcing field:

    • Concerns about security. The ability of the vendor to secure confidential information is one of the key ethical concerns that companies would like to know when contracting an outsourced firm. Outsourcing companies should make the setup of a security systems as one of their biggest priorities. When your prospective outsourcing vendor does not have any security protocols or measures in place, it is best to look for another partner.
    • Below Par Service Quality. Another big concern is the quality expectations that are never met when delivery time comes. If you are looking for a company and expecting above par quality, make sure to request for their track record portfolio, and better yet, seek for a third party testimonies about the company to check their technical competencies.
    • Environmental Commitment Issues. Is your partner outsourcer have in place a roadmap to ensuring eco-sustainability measures? Does your vendor company found negligent or practicing some environmentally damaging processes? Make sure your contractor conduct periodic audits to ensure compliance.
    • Hazardous Work Environment. It is vital that your outsourced partner impose stringent standards on the work conditions at the vendor locations offshore. Before signing up a contractor, make sure that you have carefully reviewed the HR policies of your prospective offshore company.

    Find Out How Big Outsource Addresses Ethical Outsourcing Practices

    As one of the leading BPO companies in the Philippine outsourcing sector while being located at heart of San Pablo City in Laguna province, Philippines, Big Outsource has always been tuned in to our clients’ concerns about ethical outsourcing.

    • We ensure your data privacy and confidentiality measures are strictly enforced. To fully ensure complete confidentiality of our clients’ customer information, we make sure have password protected systems, VPN (Virtual Private Network), encrypted servers, and firewall protected networks.
    • Clear Communication. We make sure that our line of communication with clients is clear. Full transparency is implemented about schedule on transition and pricing. We also make sure that our privacy policies and outsourcing ethics practice are defined clearly.
    • Legal Measures. Our Service Level Agreements with our partners cover all legal aspects of the outsourcing relationship. We also require a Non-Disclosure Agreement with employees and third party service providers to ensure our clients’ interests are protected.
    • High Value Employee Selection Criteria. We impose a stringent hiring measure to ensure that the talent our partner hires meet our standards. Thorough background checks of employees are conducted, which is followed by tough selection processes. The end result would be employees who are team players, honest, ethical and responsible.

    When outsource at Big Outsource, we make sure that you will be satisfied with our services. Moreover, when you deal with Big Outsource, you have a trusted partner that addresses your ethical outsourcing concerns.

  9. Why Choose Big Outsource vs. Upwork vs. Freelancer

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    When looking for cost-efficient voice service solutions, many businesses rely on Philippine-based call centers to answer their customer support needs. However, for startups and entrepreneurs which lack financial resources, outsourcing call agent work to freelancers and source some work through online platforms seem the more obvious action.

    Although the cost of outsourcing to BPO companies in the Philippines is not as expensive as hiring an in-house call center team, tapping the freelance market for call center agents is all the rage of late, citing lack of financial resources among the main reasons.

    Hiring an in-house team or getting a freelance agent for your business to handle your processes and customer care transactions remain debatable up to this day. Are freelancers dependable? On the other hand, is it still justifiable to outsource if the business merely need a portion of the comprehensive customer solution that the more established call center firms offer?

    In this blog post, let’s find out by comparing and contrasting freelance agents versus call centers in the Philippines. More particularly, we’ll look into reliability, management, skills and expenses.

    Upwork Vs. Freelancer

    Websites like Upwork and Freelancer, currently two of the most popular and active freelancing websites in the world, allow you to outsource one-off jobs to freelancers. Currently the largest freelancing site in the world, the rebranded Upwork boasts its over 12 million freelancers registered with it, as well as 5 million clients. Annually, there are some 3 million jobs posted at the site. Meanwhile, Freelancer has more than 21 million users worldwide with a Best Employment Website award for two consecutive years, 2015 and 2016.

    How Upwork Works

    Clients post their projects on the website which Upwork then matches with a list of freelancers with the right specialization in that particular field of work. This is a boon for clients looking for fast and easy way to search for available remote staff. This then eases clients the tedious effort of sifting through the millions of freelancers registered on the website.

    To help clients choose the right talent, Upwork provides on the freelancer’s profile the skills and the percentage of projects completed, and sometimes the amount of money they earned through the platform. This way, the client can review and make comparisons of their chosen freelancers’ profile and credentials. Client can also conduct an interview to the freelancer personally before making their choice.

    File sharing and various forms of communications are just a few of the tools the website provide clients, as well as let clients prepare invoice and process payments. One thing to love about the website is the Upwork Protection, which guarantees that clients won’t have to pay for assignments they did not authorize or commission the worker to do. By opting the premium subscription, clients receive hand-picked freelancer profiles as well as the service of a dedicated manager.

    Is Upwork Worth It?

    Registering an account at the freelance website is easy, which makes it not surprising at all why there are a lot of freelancers on the platform. Here is where some of the complaints emerge that only a certain percentage of the remote workers there are really experts on what they do. There are not a few complaints from clients that they ended up hiring freelance talent who don’t have the right set of skills for their project.

    So if you’ll go use Upwork to look for people, make sure to search and comb the freelance talent market well to find the right person or project that fit their bill.

    How Freelancer Works

    Clients use the website to post their projects and jobs for free, in which they have the option to invite freelancers to bid on the project or look at freelance workers’ profiles themselves and make an offer to the ones that meet the requirements. At the site, users respond in real time, and projects usually get bidders in a matter of minutes.

    For the bidding process, clients are free to select which of the freelancers got the best ‘technical’ bid or the ones with the ‘best’ quote for the job. This could mean going with a freelance worker who has higher rates and skills that are a much better fit for a particular project.

    Once the project has been awarded to a freelancer, the two parties can communicate constantly through the website to discuss the particulars of the project and to set the expectations that each will make sure happen. Freelancers can allow users to chat, share files, and collaborate while on the go.

    When it comes to paying the freelancer, the client only need to pay once the project is done and the freelancer has completed all the requirements of the assignment. For projects with complex requirements that may mean the freelancer will be getting his payment at the end of the project, the client and the freelancer can discuss about breaking it down into smaller projects. Payment can be arranged based on the milestones and goals they achieve. The website, which uses highly secured encrypted state-of-the-art system, makes sure that payments are secure. The website’s support is also available round the clock.

    Is Freelancer Worth it?

    Here are some of the complaints clients who tried Freelancer have: a) you spend already even before engaging with a freelancer; and, b) issues with billing, (e.g., being billed twice for creating a duplicate milestone), among others. Freelancers who use the website, meanwhile, encounter similar problems, who complained about missing milestones and money. Clients and freelancers want the website to resolve these discrepancies.

    Should Clients Use These Services

    The number of technical issues both clients and freelancers complained about and face demand to be addressed by the website. Bids are limited, too, so if you are a freelancer, you are only allowed up to 10 bids at the same time, which discourages some freelancers from using the website.

    Upwork offer clients with plenty of options and it has a more diverse category of talents and projects and offers free membership. If you are a freelancer, please be guided that you need to know that there are minimal amount to pay whenever you bid on a project.

    Why Outsource Call Center Work to Big Outsource

    This time, let’s find out by faring freelancers against Big Outsource in terms of reliability, management, and expenses.

    Equipment reliability

    Home-based agents must ensure for themselves internet connection and own call center setup, which don’t assure reliability because you are not completely sure the agent’s computer is solely dedicated for call center work. Call Center firms like Big Outsource, on the other hand, invest for state-of-the-art communications technologies.

    Not just updated regularly and backed up, voice-based equipment are maintained by a dedicated IT experts. By investing in sophisticated equipment, infrastructure maintenance and security solutions, Big Outsource want to assure clients that call operations are handled unhampered. Clients’ sensitive data are also kept safe from any form of intrusion.

    Employee Management

    Most freelancers juggle multiple call center responsibilities from multiple employers. This is one of the pitfalls that Big Outsource want to avoid. Our call center agents are assigned to one specific account and work as a team that is led by a designated leader. There is regular monitoring of calls and staff are provide sufficient trainings, workshops, and leadership seminars so they are ready for any levels of agent works while upholding in them a sense of teamwork.

    Reasonable Expense

    Outsourcing to a call center firm can seem steeper by comparison to hiring people from Freelancer or Upwork, however they are actually reasonable. The service quality and partnership longevity you get from hiring Big Outsource far outweigh hiring a freelance or remote agent. When you partner with a call center firm, you pay not only for your agent’s salary, but also for the space, benefits and compensation.

    By compensating your employees well and offering benefits package to employees can translate to motivated agents who will perform their best for their clients. In addition, it also saves clients from additional expenses brought about by frequent employee turnover.

    After All, It’s Your Choice

    There are clear practical advantages and disadvantages to consider when looking for agents from freelancer platforms and outsourcing to a call center.

    When you look for the right freelancer for the job, pay attention to the effort you might consume looking for one. Then there is also the need to ensure clear communication between the client and the freelancer so that the requirements of the project are well understood by both parties. Each party must also know each other’s capabilities, limitations, and expectations.

    In sum, hiring freelancers for single, one-off projects or short contracts can be a great option for you. However, forming an outsourcing partnership with a call center firm is the best solution for you if you need long-term business continuity, security and reliability.

    Having your own dependable call center team is best implemented with the right strategies and resources. Not only you’ll be able to slash the cost of your call center operations, outsourcing to a call center firm can help you achieve your company’s productivity objectives.

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