Customer Service

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business outsourcing needs

Customer Service is at the heart of Big Outsource’s core competencies. We have been providing Customer Contact Center Services for Small-to-Medium Sized Businesses and Large Corporations since its foundation way back in 2014.

Big Outsource provides experienced staff members that are well-versed and trained in all aspects of Customer Support, Service and Care. Aside from your outsourced staff, they will also be receiving support from our Management Team that consists of professionals with 20+ years of experience in handling offshore support operations.

All staff members being deployed onto various support projects by Big Outsource are trained in all aspects of providing world-class customer service. Areas that the staff members are trained on would be:

  • Industry and Product Knowledge
  • Communications and Culture (UK, US and AU)
  • Escalations
  • Billing and Payment
  • Upselling and Cross-selling

The services that we provide to our partner companies may seem similar in nature, but they differ in terms of the approach that we provide to the unique challenges faced by our partners. With this personalized approach, our list of clients grow larger within each year. The services that we provide under Customer Service would be the following:

  • Tier 1 – 3 Technical Support and Help Desk Services
  • Multi-channel Customer Support
  • Multi-channel Reservations and Guest Assistance
  • Inquiry Handling
  • Order Taking, Management and Processing
  • Inbound Inquiry Handling and Customer Problem Resolution
  • Inbound Answering Services

As one of the core services that Big Outsource provides, we understand that Customers are not just “Customers”, but a valuable asset and stakeholder in any business. Without customers, there can simply be no business. This is why having your own Customer Service department that is focused on making sure that customer inquriies and concerns are well taken care of is key to maintaining good business standing and positive cash-flow.

Why Choose Big Outsource?

Big Outsource has been providing its Customer Support Services to a wide array of companies in various industries since its inception. We have and currently are working with companies in the following industries:

  • Hospitality, Travel and Tourism
  • Short Term Property Management
  • Software-as-a-Service
  • Document and Data Procurement
  • Medical and Dental Offices and Clinics
  • Real Estate Firms
  • Legal Firms
  • e-Learning and Education
  • e-Commerce
  • Finance and Accounting
  • Healthcare Staffing and Recruitment
  • e-Procurement and Purchasing
  • Utility Services
  • Marketing Services
  • Retail

By working with companies in the industries mentioned above, we were able to come up with a holistic yet unique approach on providing Customer Service.

In choosing Big Outsource as your outsourcing partner, you will be provided with high quality customer service ensuring that your customers would be properly attended to and that all customer concerns or questions will be handled in a warm and welcoming yet professional manner. Not only that, our Management Team with experience spanning over 20+ years in the BPO industry handling your outsourced Customer Service Team, outsourcing with Big Outsource doesn’t feel like outsourcing but rather having an extension of your office offshore.

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