From the way it is called, Customer Support should really mean what it ought to carry: better service and support to please customers and collect relevant business intelligence with the primordial goal of scaling down the costs to the organization partners’ business.
Outsourcing customer support service is just one of strategic decisions that big and small companies overseas are employing in the Philippines. These organizations know fully well that the Filipinos can be depended and relied on when it comes to treating the customers like they are their “kings” and “queens” whereby their needs and demands are met.
Often regarded as part of branding by companies, customer support is one of the best internal marketing tools who can provide assurance to customers that the company truly cares to them. On the contrary, unresolved concerns and poor customer support experience will only leave the customers unsatisfied, frustrated and disappointed about transacting with the partner in the first place. Worst, irate customers can even become the company’s worst enemies when they tell their families, friends, and peers about their bad experience with a certain company.
The most obvious reason why companies outsource their customer support segment of business is to leverage the world-class talent and technology of their partner to gain out of the cost-advantage benefit. While outsourcing in the Philippines for your customer support needs can come cheaper than when staff with minimum labor rate are hired in their respective nations, it is also the preferred country when looking for the kind of quality service one expect from an outsourcing service provider.
At Big Outsource, we understand how important it is for you that the customer support staff that you will lease meet certain qualifications, including of course English language proficiency. Our recruitment approach ensures that customer support agents hired are technically-knowledgeable, competitive, efficient, and capable of bringing out the best in customer experience. Big Outsource can offer varied technical support services for IT, mobile phones, telecommunications, media network, software products, and the likes. Our outsourcing solution, including our offshore location, allows our company to offer support all year round without interruptions.